Since entering the IT field in 2001 I have worn many hats and fulfilled many roles, and seen enormous changes in how technology can help businesses operate and thrive. Today my goal is to help my clients grow and achieve success by streamlining my company’s internal processes, finding new opportunities for technological efficacy, and managing a effective teams of quality engineers. Much of my focus is how to improve our services, in order to better service our customers.
I am passionate about Linux and open source software solutions, information security, and automating repetitive tasks. Having worked in every role from help desk to system administrator, business consultant to C-level executive, I understand modern business IT needs from the ground up and the top down. Please feel free to email me! [email protected]
Senior Manager of Information Technology
Downtown Emergency Services Center, 2023 to Present
Responsible for the technology which allows over 1400 employees to provide housing, clinical, and outreach services for Seattle’s unhoused population, my principal responsibilities are the development and implementation of strategic plans and projects which expand the role technology plays in helping improve our ability to help others.
Director of Advisory / Director of Network Support
DeepNET Proactive IT Support, 2021 to 2023
Helping a Sonoma County managed IT services provider re-align its network and account management teams, I was deeply involved in their merger with another firm, transition to a new RMM and ticketing platform, and re-scoping its entire suite of products and services, helping them focus on the business needs of local clients without losing its ability to support nation-wide clients and larger accounts.
Director of Operations / Business Development Manager
Kyocera Intelligence, 2014 to 2021
Overseeing all internal processes and service teams, I was responsible for the development, deployment, and efficacy of products and services sold to clients across Northern California. Noting my team’s success, I worked closely with the national organization to replicate the service and support model I had built in other markets across the country, helping them expand IT services into new markets and with greater community impact.
Co-Founder and CTO
MSMB Networks, 2009 to 2014
Co-founding a managed IT service provider focused on medium-sized Bay Area businesses, I managed partner relationships, maintained internal systems, and identified areas of growth and opportunity. Providing top escalation for technological and account management issues, I also drove sales and qualified potential vendors. Through our successes and recognition for service quality and client dedication, MSMB was acquired by Kyocera in 2014 to jumpstart its IT services offerings.
